Can AI do incident response?

An expert breakdown of a typical process from public sources, worked out by the same rules as your own check.

1 of 9 steps goes to an agent

Goes to an agent (1)

An agent does these steps on its own.

Detect the deviation
An agent can do this step alone: everything it takes is a strong suit of AI.
- Checking against a reference and finding discrepancies

AI prepares the work; a person reviews and confirms it.

Diagnose the cause
AI drafts it and a person checks: AI only drafts part of what it takes.
- Investigating a cause across heterogeneous sources
Status updates to customers and internally
A person confirms it: the step changes something outside the company.
Post-mortem
AI drafts it and a person checks: AI only drafts part of what it takes.
- Investigating a cause across heterogeneous sources
- Generating text in a given register
Create the follow-up tasks
A person confirms it: the step changes something outside the company.

These steps need a person's judgement or presence.

Declare the incident and its severity
Stays with people: it takes judgement that depends on your business context.
- Judging risk or priority in a business context
Mobilise: IC, comms, SME
Stays with people: it takes judgement that depends on your business context.
- Consolidating people's contributions and resolving priority conflicts
Mitigate: rollback, feature flag, restart
Stays with people: it takes judgement that depends on your business context.
- Judging risk or priority in a business context
Declare the resolution
Stays with people: it takes judgement that depends on your business context.
- Judging risk or priority in a business context

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