Can AI do setting a department's KPIs?
An expert breakdown of a typical process from public sources, worked out by the same rules as your own check.
0 of 9 steps go to an agent
Goes to an agent (0)
An agent does these steps on its own.
No steps here.
AI drafts, a person checks (4)
AI prepares the work; a person reviews and confirms it.
Choose two to four indicators per goal
A person signs off: the step needs a formal approval.
Operational definition: formula, units, cut, exclusions
A person signs off: the step needs a formal approval.
Data source and indicator owner
A person signs off: the step needs a formal approval.
Set up the reporting and the review cadence
A person signs off: the step needs a formal approval.
Stays with people (5)
These steps need a person's judgement or presence.
Link to the department's strategic goal
Stays with people: it takes judgement that depends on your business context.
- Judging risk or priority in a business context
Check the data for fitness: completeness, lag, gameability
Stays with people: it takes judgement that depends on your business context.
- Judging risk or priority in a business context
Set the target value and the deadline
Stays with people: it takes judgement that depends on your business context.
- Judging risk or priority in a business context
Agree with the process owners
Stays with people: it takes judgement that depends on your business context.
- Open-ended dialogue with an external party
- Consolidating people's contributions and resolving priority conflicts
Revise when the indicator diverges from real behaviour
Stays with people: it takes judgement that depends on your business context.
- Judging risk or priority in a business context
Sources
- kpi.org · Consulting
- onstrategyhq.com · Consulting
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